Continuous Pursuit of Excellence
Organizing and Improving Our Work Every Day
Rush is working to engage our teams to identify and resolve issues, discover ways to work more effectively, and ultimately provide even better care for our patients. We call this effort Continuous Pursuit of Excellence, or CPE, which is our philosophy and system to organize and improve our work every day.
7 South Daily Management System
Kerem Korkmaz, MSN, RN, PCCN and Renee Luvich, BSN, RN, CMSRN
One way CPE achieves goals is by incorporating a daily management system, or DMS, which is a five-level system that delivers more than the individual parts. The goal is to engage the problem-solving capability and innovation of our staff. We want to create 10,000 problem solvers at Rush. There is now a daily readiness huddle on 7 South Atrium, which has changed culture by improving communication across all levels regarding concerns. It all goes back to two questions: "do you know what is expected of your job?" and "do you have the tools you need to do your job?"
9 South Safety Huddle
Marisa Streelman, MSN, RN, CMSRN
The 9 South Atrium Unit Advisory Council (UAC) noticed an opportunity to improve patient safety, staff morale, and teamwork. In FY16, we did not meet our staff engagement goal, morale was low, and there was a lack of teamwork on the unit.
With input from several staff members, the UAC decided to create a daily Safety Huddle (7 a.m. and 7 p.m.) to increase patient safety, reduce nursing quality indicators, and improve staff morale, teamwork, and engagement. Utilizing the RUSH WAY quality structure, we conducted both pre and post surveys and allowed staff to provide feedback throughout the project.
In the safety huddle, we focused on criteria that were pertinent to our floor, which allowed staff members to start their shift with an informed layout of the floor. After implementing the Safety Huddle, our staff engagement scores improved to 50 percent engaged in FY17.
In addition, we experienced enhanced communication among staff, improvement in staff morale, and heightened awareness of individual staff and patient needs which can now be anticipated at the beginning of the shift. Moreover, the Safety Huddle promotes a sense of teamwork that benefits both staff and patients and staff now feel more engaged with the unit. The daily Safety Huddle is a project of which we are extremely proud and which continues every day.